Dean was a wonderful person to work with throughout the process of replacing my countertops and balusters. He gave wonderful service from start to finish. His prices were very reasonable. Whenever we met, he was timely. I had a very tight timeframe to have the job completed, and Dean made it happen. Working with Dean was like having your own personal design specialist. At our first visit, he not only brought some actual samples, but he also showed many examples on his iPad of previous projects he had done.
He knew all of the good suppliers to visit and personally accompanied me to each one, advising where needed, then patiently waiting for me to decide on materials. The suppliers seemed to also have a good rapport with Dean; one stated that Dean had been in the business for some time, respected by suppliers and clients alike.
Dean was very responsive to my needs and got the project done “the right way” in a very timely manner. When there was a small issue that arose after the installation, he immediately called one of his subcontractors to have it fixed. Communication and quality were key components in choosing Dean, as well as price. We’re so glad we did!
We arrived home from our Colorado trip on Wednesday night. We were very pleased with the looks of the counter tops, the tile on the backsplash, and the faucet. We appreciate your follow-through on the water pressure of the faucet. It’s perfect now with just the right amount of pressure. We really like the outlet and switch plate covers, too. Thanks so much for suggesting those to us. They match the tile perfectly. I was amazed at how easy you made it for us to pick out our granite and tile, and how quickly you made it happen. A” of you were very professional and skilled. We will not hesitate to recommend you to our friends and neighbors. Pleasefeel free to use as a reference. We would be more than happy to speak with any potential clients about your excellent services.
We love our granite and tile. Our kitchen has a whole new face, and it’s beautiful! Thank you again for everything!
Too often today in our busy and balanced world of business, the few times customers reach out to us are when there are questions, needs or problems. Today I am pleased to write you a note to inform you that Susan and I have been more than pleased with all of the work you and Go Big Enterprises have preformed on our house. From our working with you, we have become very comfortable with the quality of work completed and your follow through that is second to none. Simply put, you do common things uncommonly well.
Your efforts and work ethic have placed you on a very short list that we feel comfortable in referring you and your company to our friends and neighbors. Please feel free to include this note with your presentation(s) as a letter of recommendation. You have earned your stripes and we thank you for a job very well done. Continue into the future as you have and you will find, good things happen to good people, best of luck to you long into the future.
“I generally don’t send “letters of recognition” for what I consider good salesmanship. Your case is an exception. I found it remarkable that you responded almost immediately to each and every phone message I left you, over the course of several weeks. It became readily apparent that you valued my business and made it a point to ensure my satisfaction. Your professionalism and attention to detail are hard to find in today’s market. You furnished a quality product in a timely manner.”
“I wanted to express my appreciation and thanks for the excellent experience I had working with you and Manuel regarding the selection process, the follow-up and the communication regarding time frames, appointments, etc. The installation of our lovely new countertop was professionally performed with a minimum of fuss. Thanks also, Dean, for being flexible regarding design issues, etc.”
“I am thrilled with the countertops! The grain on the two pieces next to the stove goes the opposite way but that was just how it had to be for the slabs to work. Manuel did a great job, was concerned that I be pleased. He even pointed out a problem at the rounded corners and told me he could re-cut and polish it to make it better. He did and it is all better balanced now.”
We contracted Dean to complete a kitchen upgrade and some other projects in the Fall of 2008. Dean was a gem. The ultimate in customer service – he was attentive, easily reachable and responsive. The quality of the work was top-notch. They stayed with the project until we were completely satisfied and they finished by my deadline! Needless to say, should we have future home project or remodel needs, Dean will be our first call.
He is an expert in his field with high integrity and great value! I highly recommend him to all my neighbors and friends. He is a pleasure to work with. Shows up on time and had our kitchen done in ONE day! Thanks Dean!”
Dean worked with us on a number of home improvement projects: kitchen remodel, bath update, major repairs to our basement floor, wood floor refinish, and some minor work outside the home. Dean is definitely “old school.” He knows the importance of customer service, good working relationships with both clients and workers, and most importantly – he follows through. In addition, Dean is willing to go above and beyond to complete the job. I’m just sorry we can no longer hire him because we now live in Ohio!
I have known Dean for many years. He provided services for me when we were both at different companies. I have never known a guy with as much discipline and dedication as Dean. And tremendous credibility. We started out with a business/client relationship and ended up as friends.
Max and I wanted to let you know how happy we are with the fireplace and bath and shower tile renovation. Everything looks even better than we had expected, but most of all we appreciated all of your follow-up for the small details that this kind of work seems to always have.
I know my brother is really enjoying his overall home update as well and it is a real showplace because of all of your hard work.
Thanks so very much.